IT Support Engineer

Metyis is a global and forward-thinking firm operating across a wide range of industries, developing and delivering AI & Data, Digital Commerce, Marketing & Design solutions and Advisory services. At Metyis, our long-term partnership model brings long-lasting impact and growth to our business partners and clients through extensive execution capabilities.

With our team, you can experience a collaborative environment with highly skilled multidisciplinary experts, where everyone has room to build bigger and bolder ideas. Being part of Metyis means you can speak your mind and be creative with your knowledge. Imagine the things you can achieve with a team that encourages you to be the best version of yourself.

We are Metyis. Partners for Impact. What we offer

• Interact with senior stakeholders at our clients on regular basis to drive their business towards impactful change.
• Become part of a fast-growing international and diverse team.

What you will do

• Assist and guide end users on how to use standard office applications and follow best practices.
• Troubleshoot and resolve IT issues related to hardware, software, and other IT services in collaboration with employees.
• Handle the technical aspects of onboarding and off-boarding employees.
• Install and deploy hardware using Intune and Autopilot tools.
• Monitor and manage hardware warranties, replacements, and repairs.
• Maintain and update manuals and documentation for IT processes.
• Work closely with our internal IT teams and external IT partners to ensure smooth and efficient IT support on a daily basis.

What you will bring

• Exposure working onsite providing IT Support and familiar with IT support processes and tools.
• Operational management and support of standard office hardware and applications, for example:
• Windows 11 and MacBook installation and management.
• Smart phones and tablets like iPhones, iPads, Android phones.

• Microsoft 365 (tenant) admin centers like Azure AD, Exchange, EndPoint Manager.
• Office 365 applications: Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint.
• Microsoft Teams and other video conferencing tools and rooms.
• Basic knowledge of office network (Wi-Fi) and printing.
• Fluent in local language(s) and English.
• Excellent customer service skills, energetic and enjoys helping people.
• Ability to work independently and organize and structure your own work and tasks.
• Like to learn new things and keep up-to-date and develop yourself in (especially) Microsoft Cloud products.