IT Support Analyst

• Deliver professional IT support via helpdesk, phone, remote tools, and on-site visits.
• Troubleshoot and resolve incidents across Windows, Microsoft 365, networking, and server environments.
• Proactively monitor client systems for performance, reliability, and security.
• Install, configure, and maintain servers, endpoints, and networking equipment.
• Carry out backup checks, server maintenance, and security updates.
• Manage and prioritise support tickets to meet client expectations.
• Build strong working relationships with clients, ensuring technical explanations are delivered in clear, plain English.

Do you have a valid Driving Licence license?, Do you have experience in IT support?, As an IT Support Analyst, you will be the first point of contact for technical support across a broad range of systems. You will provide remote, telephone, and on-site support to clients, taking ownership of issues through to resolution. The role requires strong technical ability, excellent interpersonal skills, and the confidence to communicate clearly with clients and colleagues., * Minimum 2 years of recent experience in IT support, ideally within an MSP or multi-site environment.

• Full UK driving licence and own vehicle (client visits required).
• Outstanding written and verbal communication skills in English, with the ability to explain technical matters clearly and confidently to non-technical users.

Strong knowledge of:

• Windows Server and Windows 10/11.
• Active Directory administration.
• Microsoft 365 and Azure/Entra ID.
• DNS, DHCP, and networking fundamentals (firewalls, switches, VLANs).
• Virtualisation (VMware, Hyper-V).
• Smartphone configuration (iOS, Android).
• Strong troubleshooting skills, with the ability to work independently and under pressure.

Desirable Skills and Experience:

• Relevant IT certifications (MCSA, CCNA, CompTIA, etc.).
• Experience with Linux and macOS.
• Exposure to web hosting and domain management.
• Firewall and Switch configuration experience

Additional Requirements:

• Enhanced DBS check will be carried out (as Monitor supports education clients).
• IT qualifications desirable, but equivalent demonstrable experience will be considered.

• Competitive salary with clear scope for progression.
• Supportive environment with training and development opportunities.
• Exposure to a wide range of clients, systems, and technologies.
• Work-life balance and collaborative team culture.

Monitor Ltd is a fast-growing IT Managed Services Provider supporting organisations across the corporate and education sectors. We pride ourselves on delivering reliable, proactive, and professional IT services. We are looking for an IT Support Analyst to join our close-knit team in Eton Wick, Windsor. This role is ideal for someone with strong technical skills, a professional approach, and excellent communication abilities who wants to make a direct impact in a dynamic environment.