IT Field Engineer

As an IT Support Field Engineer, you are primarily office-based, providing technical support to business clients. You handle day-to-day support, escalations, and coordination with the service desk, attending customer sites only when remote resolution is not possible or when required for project and infrastructure work. You act as a dependable support resource, balancing office-based support delivery with targeted onsite visits. Key Responsibilities

• Provide IT support to business clients from the office as part of the support team

• Resolve hardware, software, and connectivity issues remotely

• Attend client sites when required for support issues that cannot be resolved remotely

• Carry out onsite work for projects, installs, refreshes, and infrastructure changes

• Install, configure, and replace PCs, laptops, printers, and peripherals

• Support Windows 10/11 desktop environments

• Assist with office moves, refresh projects, and new site setups

• Work from service desk tickets and scheduled site visits

• Escalate complex issues to senior engineers

• Maintain clear job notes and documentation

• Communicate clearly with users and customers

Experience in an IT support or field engineer role

• Strong working knowledge of Windows 10/11

• Basic networking knowledge (IP addressing, Wi-Fi, cabling)

• Microsoft 365 user support experience

• Confident with hardware installs and fault finding

• Comfortable working in an office-based support role with occasional site visits

• Full UK driving licence Desirable Experience

• MSP or multi-site support background

• Active Directory user administration

• Printer and multi-function device support

• Exposure to small IT projects What You Get, * Configure

• Hardware Development
• 1st Line
• Network Appliance
• IT support
• MICROSOFT 365
• WINDOWS 11