IT Support Technician

• Respond promptly to user requests for assistance via help desk platforms such as ServiceNow or Jira.
• Troubleshoot and resolve issues related to hardware, software, and network connectivity, including LAN, VPN, firewall, DNS, TCP/IP, and TCP protocols.
• Support desktop environments across Windows, macOS, and Linux operating systems.
• Manage user accounts and permissions within Active Directory and utilise tools such as SCCM and BMC Remedy for system management.
• Assist with software troubleshooting for applications including Microsoft Office suite and other organisational tools.
• Configure and maintain computer hardware components and peripherals.
• Monitor network performance and security, implementing necessary updates or fixes to optimise system integrity.
• Document support procedures and maintain accurate records of incidents using ticketing systems like ServiceNow or Jira.
• Collaborate with other IT team members to implement system upgrades or new technology solutions.
• Provide exceptional customer service by communicating clearly with users at all levels of technical proficiency.

Do you have experience in macOS?, We are seeking a dedicated IT Support professional to join our team. This role involves providing technical assistance and support to ensure the smooth operation of our organisation's IT infrastructure. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a solid understanding of various operating systems and network protocols. This position offers an opportunity to work in a dynamic environment where customer service and technical expertise are paramount., * Proven experience in IT support or help desk roles within a corporate environment.

• Strong knowledge of computer networking concepts such as LAN, WAN, DNS, DHCP, VPNs, firewalls, TCP/IP protocols, and TCP connections.
• Hands-on experience supporting Windows Server environments including Active Directory management.
• Familiarity with operating systems including Windows (client and server editions), macOS, and Linux distributions.
• Proficiency in troubleshooting software issues within Microsoft Office applications as well as other common organisational software tools.
• Experience using remote management tools like SCCM or similar platforms for deployment and maintenance tasks.
• Knowledge of service management tools such as BMC Remedy or ServiceNow is desirable.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Analytical skills to diagnose complex issues efficiently while maintaining a customer-focused approach. This role offers an engaging environment for those passionate about technology support and eager to develop their career within a professional setting committed to excellence in IT services.