It Support Technician

• You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
• Your training will include gaining a Level 3 IT qualification

• You should be able to demonstrate a natural ability in IT and evidence this as an IT hobbyist. This, as an example, might building custom PCs
• Learning and becoming proficient in Support Desk I.T Systems - this will be achieved by working in the IT support triage environment
• Whilst the helpdesk can be a pressured environment, you will benefit by being surrounded by experienced industry experts that will help guide and inform you
• Repairing of I.T hardware, reinstalling operating systems and software - the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions
• Problem solving on IT related incidents and problems - as a helpdesk engineer, one of the primary functions is to help customers solve IT incidents remotely. You will need to have the ability to show empathy whilst reassuring the customer the problem will be solved within the agree contractual SLAs
• Commissioning of IT and associated equipment - you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites
• This will give variety to your role, and the opportunity to work in a face-to-face customer situation
• You will need excellent customer service abilities and have excellent spoken communication skills

An IT Outsourcing Company founded over 15 years ago by three experienced IT professionals with extensive careers in both small, medium and corporate business environments. Century IT's Management Team understands the IT and technology needs of organisations both small and large. Back then, in our opinion, there was a noticeable and notable way that IT Services were typically delivered to business from an IT Outsourcing Company. A certain style on how the industry had operated for many years. None of which focused on the Customer Service element of the experience and had the primary focus on the technology delivery.