IT Support Technician
Role details
Job location
Tech stack
Job description
Are you the go-to problem solver when technology misbehaves? Do you thrive in a fast-paced, supportive environment where no two days are the same? This is an amazing opportunity to join an ambitious organisation that's expanding globally - and you could be a key part of their journey!
This team is passionate, energetic and driven by innovation. They have an exceptionally high employee satisfaction score, which speaks for itself - their people genuinely love working there. If you're looking for an environment where you'll be valued, supported and encouraged to grow, this is your next career move.
As an IT Support Technician, you'll be the friendly, knowledgeable face of IT for employees across the organisation. You'll provide both first- and second-line support, ensuring systems, devices and software run smoothly so the business can keep moving.
What You'll Do
- Deliver hands-on IT support via phone, email and face-to-face
- Diagnose and resolve hardware, software and network issues
- Configure and maintain laptops, desktops, mobile devices and peripherals
- Manage user accounts, permissions and access
- Install and update applications and operating systems
- Maintain IT documentation, logs and asset records
- Support onboarding and offboarding processes
- Escalate complex issues when needed
- Ensure IT security and data protection compliance
- Support IT improvement projects and rollouts
Requirements
- Approachable, patient and proactive
- Strong troubleshooting and technical skills
- Excellent communication and customer service abilities
- Able to prioritise workload
- Great attention to detail
- Solid understanding of Windows and/or macOS
- Basic networking knowledge (LAN/WAN, Wi-Fi, VPN)
- Familiarity with Microsoft 365 admin
- ERP experience is a bonus
- Understanding of cybersecurity principles
