Applications Support Manager

We are looking for an experienced IT Applications Support Manager to lead our applications support and IT training function. This role will manage a team of four, ensuring high-quality service delivery across our core business applications, including Microsoft Dynamics, Microsoft Office 365, Aareon QL, and the Coupa procurement system.

This is an excellent opportunity for someone with strong leadership experience, a strategic mindset, and a passion for delivering exceptional application support services.

Key responsibilities include:

• Lead, coach, and develop a team of Application Support Engineers and a Trainer.
• Set the strategic direction for the Applications Support team, ensuring alignment with organisational objectives.
• Proactively manage software licences to maintain compliance and minimise costs.
• Oversee the management and resolution of support tickets, ensuring SLAs are consistently met.
• Produce and deliver weekly SLA and KPI reports for senior management.
• Develop, refine, and implement processes to enhance team effectiveness and service quality.
• Ensure the team has the tools, training, and knowledge required to respond effectively to support requests.
• Work collaboratively with other business areas to ensure seamless application support.
• Stay informed on new developments and enhancements across supported applications and guide the team accordingly.
• Ensure the support team and Trainer remain up to date on CRM enhancements, and that business users receive current training materials.
• Be available to support Priority 1 (P1) issues outside of standard business hours when required.
• Provide regular updates on key issues, risks, and ongoing projects to the Head of IT Operations.

Do you have experience in SharePoint?, * Proven experience in a similar applications support management or team-leader role.

• ITIL certification (e.g., ITIL Foundation) with practical experience applying ITIL principles.
• Strong knowledge of Microsoft Dynamics and ideally one of the following: Microsoft Office 365, Aareon QL, Coupa procurement, or SharePoint.
• Experience working within an ITIL framework and using a service desk management system.
• Demonstrated leadership ability, with experience managing and developing teams.
• Strong analytical and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Able to work effectively under pressure and manage multiple priorities in a fast-paced environment.

To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:

• 25 days holiday, and an additional day for every year's service (up to five years)
• Annual discretionary bonus scheme
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
• Study support package, helping you achieve your personal and professional development ambitions
• Workplace Pension - matching personal contributions up to 5%
• Cycle to Work scheme, helping you save up to 40% on a new bike and accessories
• Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments
• Wellbeing support through MyndUp
• Two days' paid volunteering leave a year, allowing you to support causes you care about
• Charity fundraising support, with match-funding up to £1,000 for good causes

We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them. Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high quality affordable homes across the country. We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth., At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.