IT Helpdesk

JRRL are seeking a capable and proactive IT helpdesk to join a growing technical team. This role suits someone with solid experience across Microsoft 365 who can take ownership of issues, support users with confidence and contribute to ongoing modern workplace projects., * Providing hands-on support across hardware, software, and Microsoft 365 environments.

• Managing tickets end-to-end, ensuring clear communication and thorough resolution.
• Supporting clients on-site with strong service focus.
• Working across Microsoft 365 services including SharePoint, Teams, OneDrive, and Exchange Online.
• Administering and maintaining Intune for device management, policies, and compliance.
• Assisting with Azure-based work, including identity, security, and platform administration.
• Contributing to cyber security improvements and maintaining good security hygiene across systems., * 20 days annual leave plus bank holidays, rising with service to 25 days plus BH
• A mapped-out career path and super career progression
• Pension
• Hybrid (1 day from home) after qualifying period
• Company socials/outings
• Free parking onsite

• 1-2 years minimum IT experience in IT support or IT engineering.
• Solid knowledge of Microsoft 365, including SharePoint and Teams.
• Understanding of cyber security fundamentals and modern workplace best practice.
• Confident communicator who remains calm under pressure and delivers excellent service.
• Someone curious, motivated and willing to learn new technologies.
• Comfortable working in a dog-friendly office.