IT Admin

• Act as the primary first-line IT support contact for multiple sites

• Provide remote and on-site support to users across different locations as required

• Assist with the installation, configuration, and maintenance of IT hardware and software

• Support day-to-day operations of desktops, laptops, printers, mobile devices, and peripherals

• Provide first- and second-line technical support to end users for both IT and ERP requirements

• Help manage user accounts, permissions, and access rights

• Monitor systems and report performance or security issues

• Assist with system updates, patches, and basic backup procedures

• Assist and maintain CAD packages for showroom designers, updating software, catalogues and troubleshooting issues

• Troubleshoot common desktop, network, and application issues

• Maintain clear documentation of IT processes and support activities

• Support onboarding and offboarding of staff (equipment setup and access)

• Work closely with senior staff on projects and be able to implement new programmes across multiple branches

We are recruiting for a motivated Junior IT Administrator to join a company based in B9,Birmingham., * Around 2 years of experience in an IT support, helpdesk, or junior systems role

• Basic knowledge of Windows operating systems, O365 and E3/E5 licensing

• Understanding of networking fundamentals (LAN/WAN, DNS, DHCP)

• Familiarity with Microsoft 365 or similar cloud platforms

• Basic awareness of IT security best practices

• Strong willingness to learn and develop technical skills

• Good communication skills and a ability to understand a fix a IT issue independently

• Experience with Active Directory or user account management

• Basic exposure to power shell or similar