In House IT Assistant

• Provide technical support and assistance to staff for hardware, software, and network issues
• Troubleshoot and resolve software problems across Windows, macOS, Linux, and mobile devices
• Manage computer hardware including desktops, laptops, servers, and peripherals
• Maintain and support IT infrastructure
• Assist with software deployment, updates, and patch management
• Configure and troubleshoot network connectivity issues including TCP/IP protocols and LAN/WAN setups
• Manage user accounts and permissions within Active Directory and other systems
• Support remote access solutions including VPNs for secure connectivity
• Monitor system performance and security measures to prevent unauthorized access or breaches
• Document incidents and resolutions accurately in help desk systems for ongoing analysis

Do you have experience in macOS?, We are seeking a dedicated In House IT Assistant to support and maintain our company's technological infrastructure. This role involves providing technical support, troubleshooting software and hardware issues, and managing various IT systems to ensure seamless daily operations. The ideal candidate will possess strong communication skills, a solid understanding of computer networks, and experience with a variety of operating systems and IT management tools. This position offers an excellent opportunity to contribute to a dynamic team while developing your technical expertise in a professional environment., * Proven experience in IT support or help desk roles with strong problem-solving skills

• Knowledge of computer networking concepts
• Hands-on experience with operating systems
• Understanding of network security practices including firewalls (e.g., Meraki), VPNs, and network monitoring tools
• Ability to troubleshoot hardware components and peripherals effectively
• Strong communication skills for providing clear technical guidance to non-technical staff
• Analysis skills to identify root causes of issues quickly and implement effective solutions
• Customer service-oriented mindset with the ability to work collaboratively within a team environment

This role is ideal for individuals passionate about technology who thrive in fast-paced environments requiring proactive problem-solving. The In House IT Assistant plays a crucial part in ensuring our company's IT systems operate efficiently while supporting staff needs across various platforms.