SAP Consultant Team Manager - SuccessFactors HCM Global SAP Leader. Re
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Job description
The Managed Services Team Manager - SAP HCM is a high-impact team leadership role. Blending deep SAP HCM and SuccessFactors expertise with inspiring people leadership, this role leads and develops a team of 8-10 Human Capital Management consultants, creating a high-performing, collaborative, and knowledge-driven HCM practice.
You will play a pivotal role in delivering outstanding SAP HCM solutions to a diverse customer base, providing expert functional support across SAP SuccessFactors, SAP HCM, and Payroll. Operating in a fast-paced, remote Managed Services environment, you will drive exceptional customer experiences through rapid issue resolution, continuous improvement, and service excellence.
Alongside people leadership, you will remain hands-on in consulting delivery - balancing strategic oversight with practical expertise - while ensuring Managed Services revenue performance, utilisation, and margin targets are achieved. As a unifying force across the HCM practice, you will champion collaboration, coach and mentor consultants, and help shape the future of HCM service delivery., * Lead, coach, and develop a high-performing HCM Managed Services team through mentoring, performance management, and targeted training plans.
- Identify and address technical and non-technical capability gaps to continuously strengthen HCM expertise.
- Support recruitment, onboarding, and day-to-day people management activities, including holidays, absence, and team administration.
- Provide hands-on functional support across SAP HCM and SuccessFactors solutions, including Employee Central, Payroll, Talent, and Time.
- Deliver 2nd and 3rd line advisory services to UK, Ireland, and global customers, ensuring timely and effective issue resolution.
- Translate HR business requirements into best-practice SAP HCM solutions and advise on change requests.
- Collaborate closely with Basis, ABAP, Integration, and Finance teams to resolve complex issues.
- Monitor SLAs, manage workloads effectively, and maintain high levels of quality, productivity, and customer satisfaction.
Requirements
- A confident leader with strong communication skills and the ability to motivate and guide others.
- 10+ years SAP experience, including at least 6 years specialising in SAP HCM and SuccessFactors.
- Deep functional expertise across SuccessFactors and SAP Payroll, including UK Payroll.
- Solid experience working with ECC and S/4HANA environments.
- Strong understanding of integrations between SAP HCM and other SAP modules.
- Comfortable working autonomously in a fast-paced, Managed Services environment.
- SuccessFactors and/or SAP HCM certification preferred.
- Experience working within regulated industries or public sector organisations is advantageous. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance.
