Digital Support Technician

Are you passionate about technology and enjoy helping others? Join our Digital Technologies team as a Digital Support Technician and be the go-to person for IT and AV support across the University. In this role you will:

• Provide friendly IT & AV support in person and remotely
• Set up and maintain devices including PCs, laptops, printers and AV equipment
• Commissioning and User Acceptance Testing of technology installations
• Troubleshoot technical issues and assist users
• Support network and voice patching tasks
• Create clear support materials and deliver basic user training

Do you have experience in Windows?, * Knowledge of Windows OS, Microsoft Office, collaboration Tools (MS Teams etc.) and common hardware peripherals

• Experience of using and maintaining AV equipment used in teaching environments
• Managing technical assets and routine maintenance plans
• Good communication and teamwork skills
• Ability to troubleshoot and follow technical documentation
• Relevant qualifications or equivalent experience

• Flexibility - take ownership over how you get your work done. We're open to different working patterns and approaches.
• 25 - 30 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.
• Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%.
• Range of health and wellbeing services, including a Health Cash Plan, voluntary benefits, discounts, and savings for all colleagues.
• Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career.
• And a whole lot moreFind out more about the range of benefits we offer.

Digital technologies (DT) is at the cutting edge of digital innovation, partnering with global organisations to focus on delivering an outstanding student and staff digital experience. At NTU, digital will be our differentiator; it will provide opportunities to enhance the timeliness and quality of the delivery of teaching and learning, research, support for our students, and the delivery of services. Whether you're looking to start a career in IT or are already a specialist in digital technology and it's uses, our DT team at NTU could be the perfect place for you.