IT Technician

• Provide on-site support in designated schools and conduct visits to multiple sites as needed
• Maintain excellent customer service while managing incidents and service requests
• Comply with ITIL processes for IT Service Delivery
• Identify and escalate incidents to higher-level support when necessary
• Stay updated on technical developments to resolve incidents quickly
• Support policy development related to ICT across the business
• Ensure performance and reliability of computer peripheral equipment
• Administer effective support for the IT network to facilitate teaching and administrative needs
• Ensure compliance with IT-related legislation and software licensing
• Monitor procurement and liaise with suppliers
• Install and remove software as directed
• Maintain accurate records of assets and configurations
• Manage the printer and MFD fleet for smooth service operation
• Support IT services for availability and evening events as required
• Manage user access to resources and information remotely and onsite

Technologies:

• Cloud
• ICT
• Support
• ITIL
• Network
• Azure
• Cisco
• DevOps
• Hardware
• Security

• Experience providing first and second-line IT support
• Ability to communicate professionally and positively with customers
• Access to own vehicle for site visits
• Knowledge of ITIL processes (Change Management, Incident Management)
• Familiarity with Microsoft, InTune, and Autopilot
• Experience with cloud office packages, ideally OneDrive
• Understanding of network administration and IT compliance
• Strong customer service skills
• Ability to manage and maintain IT equipment, including printers and peripherals
• Capability to produce and maintain accurate asset records

We are a well-established managed service provider (MSP) based in Nottingham, dedicated to supporting schools and academies in the region. Due to our continued growth and expansion, we are seeking an IT Technician to join our dynamic team. In this role, you will have the opportunity to work closely with our customers, providing vital support and ensuring the smooth operation of IT services. We offer a competitive salary of £25k - £30k along with benefits, and we prioritize a collaborative and positive work environment.