Technology Support Specialist - Legal

• Provide a high level of support for iPhones and iPads
• Set up meeting rooms, including hybrid meetings using Teams and Zoom
• Log and manage support calls
• Be proactive in resolving technical faults and escalate where necessary
• Support physical office moves, PC reimaging, hardware replacements, and setup of temporary equipment for staff
• Ensure service levels are maintained, prioritizing tasks as necessary

Technologies:

• Android
• Hardware
• Support
• Windows
• iOS
• Office 365, We are a leading and world-renowned US Law Firm seeking a Technology Support Specialist to join our internal IT team in the London office. In this role, you will provide high-level technical support to our users while engaging in various day-to-day support tasks and project work. This is an excellent opportunity for someone with a keen interest in IT to grow with us.

• A minimum of 1 years experience in a similar Technical Support position, ideally within a professional services environment
• Experience with Windows Server, Windows 11, O365, iManage, Exchange, and Outlook is advantageous
• Experience providing iOS and Android support
• Excellent communication skills, confident liaising with colleagues at all levels
• Ability to work both independently and as part of a wider team