IT Support Technician

We are seeking a proactive and customer-focused On-Site IT Support Technician to provide technical support to staff and clients in our London offices. You will be part of an IT team that supports each other and the business, working closely with colleagues globally. This role involves managing day-to-day IT operations, assisting with hardware and software issues, and contributing to future technological improvements., · First and second Level help desk support.

· Handle onboarding and offboarding processes, including induction sessions.

· Use ticketing systems to log and track support requests.

· Support initiatives to improve efficiency through AI and automation.

· Manage and maintain Cisco networking with a focus on routing, switching and wireless.

· Manage and monitor network alerts and uptime.

· Manage and monitor desktop environments through Intune

· Work with Servcorp and its clients to help deliver IT solutions.

· Work with Servcorp's project team to deliver major projects and initiatives.

· Out of hours work may be required for maintenance or project work.

· Some potential overseas travel with projects.

Do you have experience in Mobile device management?, The environment can be fast-paced at times, with some time-sensitive requests, so adaptability and prioritisation skills are essential. The successful applicant will join a team that is passionate about delivering robust and reliable systems to Servcorp's locations and its clients.

Personal Traits:

· Outstanding written and verbal communication skills.

· Excellent problem-solving skills.

· Great attention to detail.

· Customer-focused with strong interpersonal skills.

· Adaptable and eager to learn new technologies., · At least one year in an y Service Desk / Help desk//desktop client support role.

· Strong understanding of Microsoft Azure and Office 365.

· Previous IT support experience or relevant qualifications.

· Strong technical knowledge of Windows 11, Microsoft Office, Adobe applications

· Hardware knowledge of Windows and Apple devices.

· Experience with Intune and Mobile Device Management solutions.

· Familiarity with imaging laptops and managing hardware inventory.

· Excellent problem-solving skills with a proactive approach to preventing future issues.

· Ability to deliver clear onboarding inductions and communicate effectively and respectfully with staff.

· A "can-do" attitude and genuine enthusiasm for helping people.

· Understanding of AI concepts and automation tools (desirable).

· ITIL Foundation v4 certification (desirable).

· Previous experience in the MSP industry or similar professional environment is helpful.

· Flexibility for occasional out-of-hours work and local or international travel.

Servcorp is the world's finest provider of flexible workspace solutions. Servcorp has over 150 locations worldwide; all connected by a global network spanning 19 counties in 40 cities.