2nd Line Support Engineer

• Resolve escalated tickets and manage complex issues
• Provide on-site support and learn new technologies
• Contribute to service improvements and team collaboration
• Maintain smooth operation of systems and address user queries

Technologies:

• Active Directory
• Support
• Microsoft 365
• Windows
• Office 365, We are a dynamic company located in Maidstone, Kent, offering hybrid/flexible working arrangements. With a salary of up to £34K, we are looking for a 2nd Line Support Technician who is passionate about solving real problems and making a genuine impact for our customers. Our collaborative team values curiosity, clear communication, and a commitment to excellence, providing plenty of room for growth and variety in day-to-day tasks.

• 2+ years in a 2nd line IT support role
• Strong Active Directory, Microsoft 365, and Windows Server experience
• Solid Windows, networking, and troubleshooting skills
• Confident communicator with a customer-first mindset