IT Support Engineer - 1st and 2nd Line

• Provide day-to-day IT support across desktop, server, and cloud environments
• Handle a mix of self-selected and allocated support tickets
• Collaborate effectively within a tight-knit team
• Participate in occasional travel to the office in Stratford upon Avon and client sites as needed
• Ensure a high level of service delivery with a human approach

Technologies:

• Active Directory
• Android
• Cloud
• Hyper-V
• Support
• Office 365
• PowerShell
• SharePoint
• VMware
• Windows
• iOS

More:

We are a small managed service provider (MSP) offering IT support to over 40 clients across the UK, with user bases ranging from 5 to 400 users. We pride ourselves on our collaborative team environment and a refreshingly human approach to service delivery. Most of our work is remote, providing flexibility, although some travel will be required. The salary for this role ranges from £30,000 to £35,000, plus a discretionary company bonus scheme. We welcome applications from all qualified individuals, including those from diverse backgrounds and experiences.

• 3+ years experience in 1st/2nd line IT support
• Experience with Windows Desktop OS (Registry, Services, Group Policy, MDM)
• Proficiency in Office 365, SharePoint, Entra ID, Intune, Exchange
• Knowledge of Windows Server, Active Directory, Hyper-V, VMware
• Familiarity with Event Viewer, PowerShell
• Understanding of networking fundamentals (routing, switching, firewalls, Wi-Fi)
• Experience in troubleshooting Mac, Android, iOS, and printers
• Confident communicator with strong diagnostic and problem-solving skills
• Comfortable working across varied environments and adapting quickly
• A real appetite to learn, progress, and contribute ideas