IT Helpdesk Analyst

• Provide technical support for macOS, Jamf, Windows 11, Adobe Creative Cloud (Illustrator, Photoshop, etc.), Keynote, MS Office 365 (Outlook, PowerPoint, Excel, Teams, OneDrive), and video conferencing platforms.
• Resolve IT support tickets and perform onboarding and offboarding of staff and freelancers.
• Support both in-office and remote employees, including troubleshooting hardware and software issues.
• Set up meetings, manage print requests, and provide physical IT assistance when needed.
• Work within a team to keep operations running smoothly, ensuring excellent customer service and IT support.

Technologies:

• Cloud
• Excel
• Hardware
• Support
• macOS
• Office 365
• Windows, We are a creative and dynamic team looking for a passionate IT Helpdesk Analyst to join us. In this role, you will provide essential 1st and 2nd line technical support in a Mac-based environment, ensuring smooth operations for our team of nearly 200 employees. We value creativity and offer a vibrant workplace, along with opportunities for growth through training and continuous development. Our hybrid working model allows flexibility between home and office work, and initially, you will work on-site four days a week, potentially reducing to three days as the team evolves. The salary for this position ranges from £32,000 to £35,000 per annum.

• Strong experience in 1st and 2nd line IT support, including Mac and Windows systems.
• Excellent knowledge of desktop support, Adobe Creative Cloud, MS Office 365, and video conference platforms.
• JAMF experience would be beneficial.
• A passion for technology with the ability to multitask and work under pressure.
• Excellent communication and interpersonal skills to support users at all levels.
• A methodical and diligent approach to your work with great attention to detail.