Support Engineer
Role details
Job location
Tech stack
Job description
A B2B enterprise company is seeking an Support Developer to elevate and maintain enterprise software systems. This role requires strong Perl development (Which can be taught) skills, hands-on Linux experience, and a talent for delivering top-tier technical support across mission-critical platforms. The successful candidate will work closely with engineering and support teams to troubleshoot, maintain, and enhance existing solutions., Develop, maintain, and support applications primarily written in Perl. Provide technical support and troubleshooting for production systems. Work extensively in Linux environments, including scripting and system-level diagnostics. Analyse logs, identify root causes, and resolve complex technical issues. Collaborate with internal teams to implement fixes, enhancements, and optimisations. Manage deployments, upgrades, and ongoing maintenance of software solutions. Document solutions, processes, and technical procedures clearly and thoroughly.Required Skills and Experience Candidates should have
Requirements
Strong commercial experience with Perl development. Proven experience supporting applications in Linux environments. Background in technical support, systems support, or production support roles. Solid understanding of scripting, automation, and troubleshooting methodologies. Experience working with databases and SQL. Excellent problem-solving and analytical skills. Strong communication skills with the ability to engage technical and non-technical stakeholders.Desirable Experience
Experience supporting SaaS or enterprise software platforms. Familiarity with shell scripting and automation tools. Exposure to monitoring, logging, or ticketing systems. Experience working in a fast-paced, support-driven engineering environment.What the Company Offers
A challenging technical role with focus on Perl, Linux, and support. Flexible working arrangements. Opportunity to work with experienced engineers on complex, high-impact systems. A collaborative, high-energy, and supportive team environment.
