IT Support Technician - Duxford

• Provide 1st line technical support for hardware and software issues
• Log, prioritise, troubleshoot and resolve IT tickets, escalating where appropriate
• Support Microsoft 365, Windows and basic Active Directory administration
• Set up and maintain meeting room and AV equipment
• Deliver IT inductions and support employee onboarding and offboarding
• Prepare and configure laptops, devices and user accounts for new starters
• Maintain IT asset inventories, documentation and how-to guides
• Support desk moves, office IT setup and general IT tasks

Technologies:

• Active Directory
• Hardware
• Support
• ITIL
• Microsoft 365
• SharePoint
• Windows
• Office 365

More:

We are excited to announce a newly created role in our highly collaborative team, where you will deliver frontline technical support. In this position, you will play a key role in resolving day-to-day issues, supporting new starters, and ensuring that our technology enables the organization to operate effectively.

• Experience in a 1st line IT support or IT service desk role
• Working knowledge of Windows OS and Microsoft 365
• Understanding of IT support principles and ticketing systems
• Basic knowledge of Active Directory
• Strong communication skills with the ability to explain technical issues clearly
• A proactive, customer-focused and team-oriented approach
• Relevant IT training or certifications (e.g. ITIL) - desirable
• Exposure to Microsoft Teams, SharePoint or MDM - desirable