Onsite Level 2 IT Support Engineer

• Walk up Tech Bar and deskside support
• Resolving hardware and software issues directly with users
• Break fix activities across laptops, desktops, and peripherals
• IMACD tasks including installs, moves, adds, changes, and disposals
• IT asset management and equipment tracking
• Participation in on call support when required
• Working within agreed SLAs and support processes

Technologies:

• Hardware
• Support
• Windows

More:

We are recruiting an Onsite Level 2 IT Support Engineer to join our committed and customer-focused support team, providing deskside and walk-up support for users within a fast-paced, professional environment. This hands-on role allows you to work directly onsite, resolving hardware and software issues while delivering a consistently high standard of customer service. You will be fully supported by a Service Delivery Manager and wider technical teams.

• Previous experience in an onsite deskside or Level 2 support role
• Comfortable supporting users face to face and resolving issues at the desk
• Experience across common deskside technologies including Windows environments, hardware, and peripherals
• Strong customer service and communication skills
• Experience within a regulated environment is desirable but not essential
• Willingness to undergo enhanced referencing or vetting where required