IT Support Analyst

• Act as the first point of contact for IT-related issues via phone, email, or helpdesk system to users throughout the company
• Undertake Desktop and Server Administration tasks
• Support user accounts, permissions, and access control through Active Directory/Microsoft 365
• Perform routine maintenance and updates on systems, ensuring compliance with company IT policies
• Provide support to the Head of IT
• Provide overall support for software/hardware used by all employees of the company including remote workers
• Take responsibility for managing the asset inventory
• Support onboarding and offboarding of employees (account setup, equipment preparation)
• Assist with maintaining backups, antivirus systems, and system monitoring
• Work closely and maintain good relations with a variety of IT partners
• Monitor system performance and recommend improvements to meet business needs
• Provide support for printers in conjunction with third party supplier
• Understand and support the telecoms systems used within the company
• Support the in-house Intranet system and related processes
• Understand and provide user support for the company CRM and booking system

Technologies:

• Active Directory
• Azure
• Cloud
• CSS
• CRM
• Excel
• Hardware
• Support
• Microsoft 365
• PHP
• PowerShell
• SQL
• SharePoint
• TCP/IP
• VMware
• Veeam
• Web
• Windows
• Office 365
• Network, We are a fast-paced company located in Cheltenham, looking for an IT Support Analyst to join our team. Our ideal candidate is customer-focused, technically skilled, and eager to learn. This role involves providing 1st and 2nd line technical support to a varied group of end-users, including remote colleagues. We offer a collaborative work environment where you will gain diverse experience and play a key role in maintaining the efficiency of our IT systems. This is an onsite role, and we value strong communication skills and a can-do attitude in our team members.

• Minimum 2 years experience in an IT Support/Systems Administrator or Service Desk role
• Strong knowledge of Microsoft Windows Server and Desktop operating systems
• Skilled in using Microsoft 365 Admin Centres, Active Directory and Group Policy
• Basic networking concepts (DNS, DHCP, TCP/IP)
• Strong working knowledge of common desktop applications including Microsoft Office, Teams, Internet browsers, Adobe Suite, etc
• Advanced Microsoft Excel skills
• Experience with Windows Server administration, user management, and system monitoring
• Familiarity with virtual infrastructure and backup tools (e.g. VMWare/Veeam)
• Hands-on experience with hardware/software installation and troubleshooting
• Experience with SharePoint and Cloud storage
• Awareness of software licensing regulations and compliance requirements
• Basic understanding of networking and physical IT infrastructure
• (Desirable) Exposure/Knowledge of Avaya or other enterprise telephony systems
• (Desirable) Cloud-based phone systems
• (Desirable) SQL and relational databases
• (Desirable) PowerShell scripting knowledge
• (Desirable) DHCP and broader Active Directory administration
• (Desirable) Azure / Defender / Other 365 products
• (Desirable) Web technologies: HTML, CSS, PHP, JavaScript