Smart Metering Team Leader

Based in Nottingham, we are looking to expand our Smart Metering team due to continued success & growth and have created an exciting opportunity for an experienced Billing Team Leader, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.

This role requires somebody preferably to understand Smart Metering or technical aspects of the Energy industry. Our company is growing at a rapid pace so it's an exciting opportunity to join an organisation which can offer a long-term future career.

Passionate and motivated people are the power behind our growth so we're looking to expand our team, and you could be part of our success story., * Provide an environment to inspire achievement and development within a team and individuals

• Encourage a growth-mindset environment
• Motivate, coach, train and develop staff in accordance with company values and procedures
• Ensure Internal & External business relationships are developed and maintained to achieve optimum delivery and efficiency
• Investigate and resolve all escalated business and customer queries/complaints
• Work with Operations/Commercial Analyst's to resolve strategic queries/exceptions.
• Always represent Yu Energy Values and Habits
• Directly manage the operational team personnel to ensure flawless operation of all aspects of day-to-day performance and delivery within the team and that of the business
• Ensure all key processes within the Smart Metering team are performed accurately and efficiently whilst driving continuous improvements first bill to resolving technical exceptions.
• Ensure system development keeps pace with business requirements
• Regularly review department processes for efficiency improvements and ensure documentation is continually updated
• Support our strategic relationships, proactively addressing any potential issues, * 24 days annual leave + bank holidays
• Holiday buy - up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

Do you have experience in Microsoft PowerPoint?, * Sharp - Effective decision-making skills to manage technical workload and a thorough understanding of Operational energy processes

• Experience - you've worked in a supervisory role managing a diverse team
• Experience - Preferrable having worked in a Metering/Smart Metering team
• Experience - Proven experience in data management, including data quality and governance
• Great communicator - you have first-rate communication and interpersonal skills at all levels
• Ambitious - you don't just want another job, you want a career opportunity
• Analytical - naturally curious, immaculate attention to detail and a high degree of computer literacy included Excel, Word and Power Point
• Motivated - you have a "can do" attitude and love to see success
• Team player - you enjoy working closely with a motivated team to help them develop
• Flexible - you're a strong team player who can adapt as the role and business develops

Yü Energy are one of the UK's fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK. On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.     If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.