2nd Line Support Engineer - Higher Education Exp

We're looking for a proactive, customer-focused 2nd Line Support Technician to join our growing IT team. If you're passionate about solving problems, supporting users, and working with modern technology, we want to hear from you!, * Provide high-quality 2nd line technical support across the organisation

• Troubleshoot and resolve incidents related to Windows 11, macOS, and core business applications
• Assist with user management, device configuration, and software deployment
• Support escalations from 1st Line and collaborate with senior engineers when needed
• Contribute to continuous service improvements and documentation
• Support basic networking tasks aligned with CCNA-level knowledge

• Strong experience providing 2nd line support in a professional environment
• Proficiency in Windows 11 and macOS platforms
• Knowledge of basic networking principles (CCNA level desirable)
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Higher Education qualification or equivalent experience in IT/technical fields