IT Technician

Thisis a thriving multi-academy trust, currently consisting of 11 schools and ateaching school, providing to both primary and secondary aged pupils acrossGreater Manchester. They are a highly respected multi-academy trust committedto providing an outstanding level of education, ensuring the highest level ofteaching and learning, fostering ambition and ensuring that every pupil hasequal opportunity to succeed. Each school in the trust has their own identity,however they all possess a strong sense of community and values with a culturebuilt on respect, accountability and aspiration. As an organisation, the staffwork collaboratively towards a common goal and are all supported with staffdevelopment and career progression whilst working in an inclusive environmentwhere everyone can thrive. With a well established central IT team, withlongstanding staff, the team are excited to add an IT Technician to their team who will be based at a secondary school in North Manchester and become an integral part ofthis team. Your new role As IT Technician, you will report to the Regional IT Manager and will be responsible for providing a high level of IT support to staff and pupils through hardware and software support, also working with the wider IT team to successfully deliver projects. Responsibilities will include:

• Provision of first and second line IT support, supporting with hardware and software, working closely with staff and pupils.
• Overseeing the IT helpdesk for the school, responding to any requests efficiently and resolving in line with SLAs.
• Provision of support with equipment bespoke to the education sector; AV, interactive whiteboards and MI systems
• Liaising with the wider IT team and third party providers to ensure all issues are resolved quickly.
• Ensuring the school network is maintained and resolving any connectivity issues.
• Working collaboratively with the wider IT team to successfully deliver IT projects.

Please note this role will be based on site 5 days a week in North Manchester (Abraham Moss), with occasional requirement to travel to other sites, and you therefore must possess a valid UK driving licence. What you'll need to succeed Inorder to be successful in securing this position, you will possess IT experience working in a reactive IT support environment, with experienceworking in the education sector being beneficial. You will have a passion forproviding a high level of IT service to end users, as well as an interest inworking in this rewarding education sector. Strong communication andrelationship building skills are also essential, as you will be liaising withteaching staff and pupils, as well as working as a key part of the widercentral IT team. As this role requires occasional travel where advance noticewill be provided, you must also have your own UK driving licence.

Inreturn, you will be paid a competitive salary of between £29,000 and £33,700,which is dependent on experience in both IT and in the education sector, aswell as receiving an attractive benefits package. This includes a localgovernment pension scheme, a generous holiday entitlement and various employees lifestyle discounts. In addition, you will become a key part of thisorganisation's success story, with opportunities for further development andprogression, whilst gaining access to further training. What you need to do now