Data Analyst - CRM and Customer

• Act as a triage point for incoming data requests from across the business* Analyse client provided data, often Excel based, to extract insight and support campaign planning* Support forecasting projects including expected registrations, channel mix and campaign outcomes* Work with relational databases and contribute to SQL driven analysis feeding into Power BI dashboards* Ensure data accuracy, quality and consistency across all outputs* Provide clear explanations of methodology and approach for high impact analyses* Build confidence and credibility with internal teams and gradually increase client facing work* Take ownership of workloads, deliver to deadlines and support key business decisions

• Strong commercial experience working with Excel including lookups, pivot tables and visualisation* Confident SQL skills including joins, selection and manipulation of relational data* Experience using Power BI to build dashboards and data visualisation* Ability to work with CRM and customer datasets in a campaign or marketing context* Strong analytical thinking with the ability to translate insight into clear narratives* Comfortable working in fast paced, agency style environments* Exposure to forecasting techniques or an interest in developing this capability* Python or R experience is beneficial but not essential* Familiarity with the UK education landscape or an understanding of how schools operate is advantageous* Confident communicator who can explain methods and take ownership of decisions

What They Offer

• Salary up to 50000* Hybrid working with a minimum of two days per week in their London office* Opportunity to work in a growing data function with strong long term progression* Impactful work with real influence on campaign strategy and business performance* Supportive, collaborative culture with a strong focus on autonomy#

They are an established agency working at the intersection of marketing, data and social impact. With a close knit data team and a highly collaborative culture, they deliver insight driven work that directly supports large scale programmes across the UK and Ireland. They operate in a fast moving environment where quality, accuracy and clarity of insight are essential. Their data team acts as a central hub for the business, supporting stakeholders with forecasting, CRM insight, reporting and ad hoc analysis.