Helpdesk Administrator

Branta are seeking a proactive and organised Helpdesk Administrator to join a busy team in Gateshead.

As the first point of contact for our clients, you will play a key role in ensuring smooth communication and efficient coordination across our operations., * Act as the first point of contact for client enquiries via phone and email.

• Log and manage jobs accurately, ensuring all client requests are captured correctly.
• Coordinate and schedule engineers and contractors to meet client requirements.
• Handle invoicing and support administrative processes related to job management.
• Maintain clear records and provide updates to clients and internal teams as required.

• Previous experience in a similar administrative or helpdesk role is essential.
• Facilities Management or maintenance sector experience is highly desirable.
• Excellent communication skills, confident on the phone and via email.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Proficiency in Microsoft Office and basic job-logging software.

• Competitive salary and benefits.
• Supportive and friendly working environment.
• Opportunity to develop your career in Facilities Management and administration.