Helpdesk Administrator

We're proud to be supporting a national Facilities Management business in their search for a proactive Helpdesk Administrator to join their busy service team based in Runcorn. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-focused environment and is looking to build a career within FM., As the Helpdesk Administrator, you'll act as the central point of contact for all planned and reactive maintenance queries across multiple client sites. You'll play a key role in ensuring engineers are deployed efficiently and jobs are managed through to completion. Duties include:

• Handling incoming calls and emails regarding maintenance requests
• Logging jobs onto the CAFM system and updating job status
• Liaising with engineers, subcontractors, and site teams
• Scheduling planned and reactive works
• Raising purchase orders and ensuring compliance documentation is captured
• Providing regular updates to clients and internal teams
• Producing reports and keeping accurate records

• Experience within a facilities management helpdesk or similar fast-paced admin role
• Confident communication skills and a strong customer service focus
• Good IT and data entry skills, ideally with CAFM experience
• Ability to prioritise tasks and work under pressure
• A proactive, organised, and team-focused approach

• Salary up to £28,000
• Full training and support
• Friendly and collaborative office environment
• Opportunity to grow within a respected FM company

If you're an enthusiastic administrator looking to take the next step within facilities management, we'd love to hear from you.