IT Infrastructure Analyst

Job Purpose - Optimising, improving our systems and infrastructure through maintenance and support. The role supports the IT team in delivering excellent 2nd/3rd line support to over 600 users across 170 stores and Head Offices in the UK and Europe. Systems maintenance - Helpsimplement and maintain all software/hardware deployed in order that all systems run smoothly and efficiently. Aspects of our IT infrastructure include:

• Multiple Servers across multiple locations
• Nutanix VM cluster of Microsoft Servers
• Veeam Backup Infrastructure
• Hybrid Entra ID
• Hybrid O365 Microsoft Exchange with Mimecast
• Cisco & Meraki networking
• MPLS network
• Microsoft Remote Desktop Service Applications
• SCCM
• Centralised Patch Management across desktops and servers

Helpdesk support - Provides escalated 2nd/3rd line support for problems arising from the use of the IT infrastructure which can't be resolved by our Business Support Team. Policies and procedures - Contributes to group policies by providing guidance in relation to IT infrastructure ensuring that compliance is achieved. Project work - Co-design, Implementation and assistance in I.T. Projects

Do you have experience in Windows Remote Desktop?, Personal Attributes

• Have a natural aptitude for technology, solving problems and finding solutions
• Able to take on systems and technologies in which they have no training
• Credible and confident when talking about technology
• Excellent communication skills, both spoken and written
• Professional/presentable, personable and approachable
• Able to commute to Borehamwood within one hour
• Flexible with working hours, able to work evenings, weekends and bank holidays when required
• Available to travel abroad if required
• Windows 11 installation, deployment, administration and 2nd/3rd line support
• Windows 2025/2022/2019/2016 server administration and 2nd/3rd line support
• Virtual machine management
• Router & Firewall configuration and administration
• Networking TCP/IP troubleshooting
• DHCP/DNS troubleshooting
• Active directory & Group Policy administration
• Hybrid Entra ID
• Hybrid Exchange/Office 365 administration and 2nd/3rd line support
• Installation and configuration of Servers, PCs, laptops, printers and peripherals
• General hardware and software troubleshooting
• Experience of 1st and 2nd line customer facing technical support
• Worked in and understand a retail, wholesale or distributed company, Azure/O365 Policy Management
• Microsoft SharePoint administration
• Microsoft SQL administration
• Sophos Central administration
• Mimecast Administration
• Veeam Backup Administration
• SCCM Imaging and Application packaging
• Fluent in French/Spanish/Dutch/German/Italian

Suitable candidates must have 3rd line support experience in a Microsoft/Cisco based infrastructure and experience of customer facing technical support. Passion for your job, reliability, commitment, flexibility and eagerness to learn new technologies are a must.

Safestore is the UK's largest self-storage group, and part of the FTSE 250. We believe that engaged colleagues, who feel valued by our business, are the foundation of our customer-focused culture. We know our people as individuals, and show respect for each other, enabling everyone to have a voice so that they can bring their full, unique selves to work. We are exceptionally proud that, in 2021 and in 2024 we were awarded the prestigious 'Investors in People' Platinum accreditation.   If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.