IT Support Technician

We are seeking a dynamic and customer-focused IT Support Technician to join our education focused support team.

This is a hybrid role, involving work from home remote, as well as travel to customer facing sites when booked and required, into Southampton and/or Bournemouth. It is expected travel 3 days per week, and remote 2 days per week, business as usual.

You would be a mixture of remote based support, as well as customer facing client support.

You will represent our company with a friendly, can-do attitude, ensuring that our clients receive the highest level of service and support., * Provide remote support to clients, including phone/remote.

• Provide face-to-face IT support to teachers and school staff, helping them effectively use technology in their daily activities, including desktops, laptops, tablets, and audio-visual equipment.
• Act as a positive representative of our company, fostering strong relationships within the school community.
• Troubleshoot and resolve technical issues related to Office 365, OneDrive, SharePoint, and other common educational technologies.
• Escalate complex issues to our remote support team while maintaining clear and effective communication with the client.
• Assist with the setup, configuration, and maintenance of IT equipment within the school, ensuring everything runs smoothly.
• Contribute to a supportive and collaborative environment, always aiming to enhance the user experience.
• Driving license and vehicle required, mileage paid.

• Proven experience in IT support, particularly in a customer-facing role, or transferable skills with a willingness to learn.
• Strong knowledge of Office 365, OneDrive, and SharePoint, or applicable skills that could be adapted.
• Server technologies such as Active Directory/Group Policy.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Experience supporting laptops, desktops, tablets, and printers.
• A positive, proactive approach with a strong focus on customer satisfaction.
• Ability to work independently within your skill set and escalate issues when necessary.
• A clean enhanced DBS check is required for this role.

Desirable Qualities:

• Previous experience working in an educational setting.
• Familiarity with school-specific IT systems and software.

Additional Information:

• The ability to travel between sites is beneficial, and mileage will be reimbursed.
• This is an excellent opportunity to become a valued part of a school community, helping to shape the future of educational IT support.

If you are enthusiastic about technology and passionate about making a difference in the education sector, we would love to hear from you.