Incident Support Administrator

We're looking for an Issue Management Administrator to join our Food Advisory & Training team - helping manage food safety and health & safety incidents, keeping stakeholders informed, and ensuring issues are resolved efficiently.

This role is perfect for someone who thrives on variety, takes pride in accuracy, and enjoys being at the centre of operations!, * Logging and tracking incoming issues (complaints and incidents) via web-based systems

• Recording supplier and client responses and managing your caseload effectively
• Liaising with clients and suppliers to resolve issues professionally and promptly
• Drafting clear, professional correspondence when required
• Maintaining supplier product specification details and ensuring records remain accurate
• Communicating investigation outcomes to clients and suppliers
• Compiling weekly, monthly, and ad-hoc reports related to complaints, incidents, and trends
• Monitoring emerging trends and escalating concerns appropriately
• Preparing sampling kits and managing sampling clients
• Handling phone and email queries, data entry, and report formatting
• Providing occasional evening or weekend support to meet client needs, At NSF, our mission is to improve human and planet health. Our culture is rooted in four central values:
• Do the Right Thing,
• Treat People Well
• Relentlessly Pursue Excellence
• We are one NSF.

These principles drive everything we do - from client service to internal collaboration.

Do you have experience in Organizational skills?, Do you have a GCSE?, Are you highly organised, confident communicating with clients and suppliers, and motivated by keeping things running smoothly?, * Qualifications: Previous administrative experience

• English GCSE (or equivalent)
• Strong written and verbal communication skills
• Customer-focused mindset with excellent interpersonal skills
• Ability to multitask, manage deadlines, and prioritise a busy workload
• Excellent organisational skills with high attention to detail
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)Ability to work independently and collaboratively

• Comprehensive benefits: Health cover, death-in-service benefit, company sick pay and income protection.
• Training: Food Safety and Health & Safety training provided
• Wellbeing Support: Access to our Employee Assistance Programme and an annual paid Mental Wellness Day
• Volunteering Time: A paid volunteering day each year to support causes you care about

About Us: With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life. One of our core values is We Are One NSF. This means that while we're one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work., Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you. About the Team: As pioneers in the food safety industry, NSF is proud to play a vitally important role in helping food service businesses of all sizes, from local cafes to multinational supermarket brands, stay ahead of risks, regulations and consumer expectations, while delivering on their commitment to food safety and public health.   You must create an Indeed account before continuing to the company website to apply