Data Analyst Retention & Engagement

A day in the life of a Data Analyst

Your mission is to translate data into measurable commercial impact. You will be working at the intersection of marketing, sales and analytics, ensuring the insights you are etracted are translated into business value. Your day might include:

• Align with business stakeholders to understand and challenge their needs and requirements.
• Design analytical approaches to appropriately respond to business needs.
• Presenting insights, trends and recommendations that positively influence decision-making and commercial prioritization in a clear and transparent way to the stakeholders. Contribute to design, eecution and monitoring of campaigns with direct impact to our sales, customers and their e
• perience.
• Contribute to the analytical community by sharing learnings and working on side-activities linked to craftmanship and tooling development.

How to succeed

We hire smart people like you for your potential. Our biggest epectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself., * Play a crucial role in understanding and improving the customers to drive our digital commercial retail results for retention and engagement. Shape campaign e

• periments, A/B testing strategies and insights that improve our digital targeting and messaging
• Work in a very stimulating and data professional team where you will grow
• Participate in courses and trainings within the analytical domain. Engage in a great mi
• in strategic, operational & entrepreneurial assignments.
• Engage with an international community and potentially make impact that will inspire other countries.

The team

An informal, dynamic environment with innovative colleagues supporting your endeavours.

We work in a progressive and agile way of working, where new ideas are valued ahead of convention. Organized into two specialised squads-one focused on preventing churn and one on strengthening engagement-we work end-to-end on some of the company's most impactful initiatives. You'll collaborate closely with a diverse mi of talent, including data analysts, data scientists and customer journey eperts, all committed to turning insight into action.

Would you like to get to know the department better? Book a coffee with the hiring manager, a team member, or the recruiter. In a second phase you could get to know the job content better via a My Job Your Job.

Your place of work Eplore the area

Questions? Just ask Izabela Szerszeń

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.

Do you have experience in SQL?, Academic background in Mathematics, Economics, Computer Science, Information Management, Statistics or alike, and/or equivalent e

• perience of 3 years Past professional e
• perience in analytics related role.
• Technical skills in analytics leading to past successes. SQL, SAS eguide and SAS CI 360, dashboarding and data visualization with Adobe analytics, Cognos and PowerBI. Knowledge of Python is a plus.
• A proactive mindset and readiness to take ownership. You will help drive our evolution toward a fully data-driven commercial organization A sharp analytical approach: curiosity to question results, the ability to simplify comple
• ity, and a talent for communicating actionable insights
• Stakeholder management and strong communication skills.
• Financial and banking knowledge as well as how it translates to analytics

Who we are

ING is a global bank with a strong European base. Our more than 60,000 employees offer retail and wholesale banking services in more than 100 countries. Our purpose is to empower people to stay a step ahead in life and in business.

Our products include savings, payments, investments, loans and mortgages in most of our retail markets. For our Wholesale Banking clients we provide specialised lending, tailored corporate finance, debt and equity market solutions, sustainable finance solutions, payments and cash management and trade and treasury services.

We aim to bring our customers value by making banking frictionless, removing barriers to progress and giving them confidence in their ability to make decisions and to move forward.