Helpdesk Coordinator

• Act as the key user for the CAFM system on site, managing PPM records, reactive tasks, and performance reporting
• Handle incoming calls and emails efficiently, ensuring a professional and timely response
• Plan and schedule PPM activities for engineering teams and specialist supply partners
• Ensure all reactive requests are logged correctly, prioritised appropriately, and allocated to the correct engineer
• Maintain clear communication throughout the lifecycle of reactive works between the Facilities Team and end users
• Liaise regularly with the Lead Engineer and Regional Facilities Manager to ensure service delivery standards are maintained
• Support the review of subcontractor performance, providing feedback via internal systems with Contract Support assistance
• Proactively identify and help implement innovations and process improvements to enhance contract performance
• Build and maintain strong working relationships with internal teams, clients, and external suppliers
• Obtain supplier quotations and upload them onto internal systems for client approval

This is a busy, site-based role requiring strong organisational skills, excellent communication, and confidence working with CAFM systems in a fast-paced FM environment., * Previous experience in a Facilities Management helpdesk or coordination role

• Strong working knowledge of CAFM systems
• Excellent communication and customer service skills
• Ability to prioritise workload in a reactive environment
• Confident liaising with engineers, subcontractors, and senior management
• Strong attention to detail and administrative skills

• Opportunity to work with a major FM service provider
• Stable contract with long-term potential
• Professional, supportive working environment

If you're an organised and proactive FM professional looking for your next opportunity, we'd love to hear from you.

We are currently recruiting on behalf of a large, well-established Facilities Management service provider for an experienced Facilities Helpdesk / CAFM Coordinator to support a key client contract., Winner started out in 2001 ready to make a difference in recruitment. We believed that treating people well would deliver results. And we were right. Today, we're one of the UK's leading specialist recruitment companies. You'll still find us treating clients and candidates the way we'd want to be treated, whether it's for temporary or permanent roles.