Licensing Administration Service Support Officer

Are you a proactive learner looking for a new challenge?

The Licensing Administration Team are looking for an organised and resilient individual to join us as a Licensing Administration Service Support Officer. In this important role, you will provide administrative and operational support for the delivery of licensing services including alcohol, entertainment and gambling applications and consultations, street trading, animal welfare, charitable collections and cosmetic procedures applications' processing.

Candidates who are shortlisted for the position will be required to attend an interview and complete a short task.

The position will be a hybrid of in office and remote home working., You will become a member of a team who manage daily caseloads, working within regulatory frameworks, to provide timely and accurate advice and guidance to applicants, licence holders and to the wider public. You'll have a great eye for detail and the ability to understand and apply the regulatory frameworks in which the team operates.

Proficient in the use of Microsoft Office applications, you'll also process applications, input supporting information and produce licences on the teams database (Uniform).

Working with colleagues across the wider licensing and environmental health teams, you'll also liaise with statutory authorities, town and parish councils and other stakeholders involved in licensing to deliver high-quality services which impact on our local communities., Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused Respectful Efficient Supportive Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Successful applicants will have excellent communication skills, be detail orientated and comfortable working within a regulatory framework of rules, procedures and deadlines. You'll be able to evidence you have worked as an effective team member and can provide excellent customer service.

Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people.

You'll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.