IT Support Engineer

An established EdTech company in West London is expanding its technical support team and looking for an IT Support Engineer who enjoys variety, autonomy, and real face-to-face problem-solving.

This is a role for someone who thrives on helping users, keeping systems running smoothly, and representing a trusted brand on client sites across the region.

What You'll Be Doing

• Providing 1st/2nd line support to schools and education clients

• Working one week remotely, followed by one week visiting client sites across Berkshire, Buckinghamshire, and London

• Troubleshooting hardware, software, networking, and classroom technologies

• Installing, configuring, and maintaining devices and systems

• Building strong relationships with school staff and acting as a trusted technical advisor

• Escalating complex issues where needed and contributing to continuous service improvement

• Experience in IT support (1st/2nd line) within MSP, education, or similar environments

• Confident troubleshooting Windows, O365, networks, and common classroom technologies

• Strong communication skills and a calm, solution-focused approach

• Ability to work independently while representing the company professionally on client sites

• Full UK driving licence and willingness to travel across Berks, Bucks, and London

• Competitive salary based on experience

• Mileage and travel expenses covered

• Training and development within a growing EdTech environment

• Supportive team culture with plenty of autonomy

• A role that genuinely mixes remote flexibility with hands-on technical work