Tech Lounge Support

As a Tech Lounge Support team member you will be part of a customer-focused, innovative team delivering onsite technology support and training. The Tech Lounge provides a dedicated walk-up experience across PwC offices, offering real-time problem solving, coaching, and advice on technology. You will be working onsite at a PwC office, working closely with colleagues to create an engaging environment where customer satisfaction, collaboration, and innovation are at the forefront. This is a fully office based role 5 days per week.

What your days will look like:

• Provide face-to-face support to resolve hardware and software issues, ensuring accurate documentation in ServiceNow.
• Deliver one-to-one and group training sessions to help colleagues get the most from their technology.
• Promote self-service tools, automation, and digital guidance to reduce repeat issues and improve efficiency.
• Collaborate with PwC teams on new technologies, supporting rollouts and contributing to continuous service improvement.

Do you have experience in macOS?, * You are passionate about technology, innovation and delivering a great customer experience.

• You have some experience in a practical IT support role
• You have an interest in troubleshooting technology issues (Windows, MacOS or iOS), and a willingness to learn.
• You are keen to work in an environment that values proactive problem solving, continuous improvement, and knowledge sharing.
• You thrive in a collaborative team environment and are flexible to work across PwC offices.
• You are fluent in English and legally authorised to work in the UK.

PwC provides services to 420 out of 500 Fortune 500 companies. The firm was formed in 1998 by a merger between Coopers & Lybrand and Price Waterhouse.