Community Operations Manager

PlayStation Studios is seeking a Community Operations Manager to support our growing first-party portfolio. Reporting to the Sr. Community Operations & Strategy Lead, this role is designed for a highly organized, process-oriented operator who thrives at the intersection of community, creator programs, operations, and cross-functional collaboration.

You'll help build and maintain the systems, workflows, dashboards, vendor pipelines, and operational structure that empower community teams to do their best work. You will drive execution, maintain cross-studio coordination, and ensure operational consistency in community operations across PlayStation Studios.

This is an ideal role for someone who loves community but excels at program management, tooling, logistics, and operations.

Responsibilities

Community Operations Execution

• Maintain day-to-day operational workflows across PlayStation Studios community teams, ensuring consistent processes, documentation, and alignment.

• Own critical community tooling, including, social media listening and reporting tools, Discord bots, analytics dashboards, moderation systems, reporting templates, and internal documentation platforms.

• Support social media channel creation, setup, permissions, and employee safety best practices.

• Manage reporting pipelines including weekly, monthly, and live-beat reporting (betas, launches, major patches).

Cross-Studio Coordination

• Coordinate with community managers, studio marketing leads, and brand managers to ensure aligned engagement plans.

• Facilitate weekly syncs with vendor partners, track studio needs, and assist with task prioritization.

• Support studio visit logistics, cross-functional planning, and "friendly response time" expectations for internal stakeholders.

Community Programs & Creator Operations

• Assist in the operational execution of creator programs, including vendor onboarding, contract tracking, compliance routing, and creator access workflows.

• Maintain sustainable growth processes for creator programs, affiliate programs, and other community-led initiatives.

• Help develop playbooks, templates, and policies to ensure consistent program quality across titles.

Vendor Engagement & Resource Management

• Manage day-to-day vendor coordination with key partners in community, moderation, and social media management.

• Track vendor deliverables, staffing allocations, and performance metrics.

• Support SOW documentation, contract updates, and compliance requirements.

Reporting & Data Support

• Compile and maintain metric dashboards across Discord, Reddit, creator programs, sentiment tracking, and EMV.

• Support analysis of engagement data to identify opportunities for improvement and signal areas of operational need.

• Ensure high-quality reporting packets are delivered consistently to cross-functional leadership.

Launch & Live-Service Support

• Assist in beat planning, milestone execution, launch workflows, and "live ops" coordination during critical periods.

• Provide operational coverage for live-phase support including reactive reporting and rapid coordination needs., * Community teams operate more smoothly due to standardized templates, workflows, reporting, and tools.

• Vendor partners are coordinated efficiently with clear deliverables and predictable resourcing.

• Creator and affiliate programs run reliably and scale sustainably.

• Studios feel supported with faster turnaround times and consistent engagement frameworks.

• Leadership receives timely, high-quality reporting across all live titles.

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Do you have experience in Project management?, * 5+ years in community management, program management, creator operations, live service operations, or similar execution-heavy role.

• Demonstratable experience organizing workflows, improving processes, or managing cross-functional programs.

• Highly organized, detail-oriented, and comfortable managing multiple programs and workstreams simultaneously.

• Strong understanding of Discord, Reddit, social platforms, content pipelines, and creator ecosystems.

• Highly effective communicator experienced in navigating complex stakeholder networks and ensuring alignment across all levels of the organization.

• Ability to work with data dashboards, social listening tools, or reporting systems (Meltwater, , Looker, etc.).

• Familiarity with JIRA, Confluence, Asana, Wrike, or other project management tools.

Preferred Skills

• Experience with vendor management, contracting, or compliance workflows.

• Exposure to creator or influencer programs.

• Understanding of moderation systems, community guidelines, and platform safety policies.

• Experience supporting major launches, beat calendars, or GTM community plans.

PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation., PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. We're home to the PlayStation®5, PlayStation®VR2, PlayStation®Plus, and the award-winning games developed by PlayStation Studios. We value inclusivity, curiosity, innovation, and the power of play. If you're excited about supporting global communities and building the operational backbone behind the world's most passionate fanbases, this role is for you.