2nd Line IT Support Engineer

As a 2nd Line Support Engineer, you will handle escalated technical issues, work on infrastructure projects, and support client environments both remotely and onsite. You will play a key role in maintaining high service standards and mentoring 1st Line Engineers., * Resolve escalated tickets from 1st Line Support

• Diagnose complex desktop, server, and network issues
• Manage and maintain Microsoft 365 and Azure environments
• Support Windows Server environments
• Configure and troubleshoot firewalls, switches, and Wi-Fi systems
• Lead small IT projects (migrations, upgrades, deployments)
• Perform onsite support across Cumbria when required
• Assist with cybersecurity best practices and monitoring
• Document systems, processes, and client infrastructure

Do you have a valid Driving License license?, Do you have experience in VPN?, * 3+ years IT support experience (ideally within an MSP)

• Strong knowledge of Microsoft 365 & Azure AD
• Experience with Windows Server & Active Directory
• Solid networking knowledge (VLANs, VPNs, firewalls)
• Backup solutions & disaster recovery understanding
• Full UK driving licence

Desirable:

• Experience with RMM and PSA tools
• Knowledge of cybersecurity tools (EDR, MFA, email security)
• Microsoft certifications

Personal Attributes:

• Strong troubleshooting and analytical skills
• Ability to work independently and manage priorities
• Professional client-facing manner
• Mentoring mindset
• Proactive and solution-focused