IT Systems

We are recruiting on behalf of a well-established and growing organisation operating within a highly technical, real-time monitoring environment. Technology is at the heart of the business, supporting nationwide operations and critical service delivery, making this a hands-on and varied IT role with genuine responsibility and progression opportunities. This position will suit someone technically curious, proactive and confident supporting infrastructure in a fast-paced operational setting. The Role Reporting to the IT Systems Manager, you will support and maintain the organisation s infrastructure, systems and security while contributing to ongoing improvement projects and business transformation initiatives. You will play a key role in ensuring systems reliability, resilience and uptime across the business., * Provide day-to-day IT support and troubleshooting across hardware, software and network systems

• Administer Active Directory including user creation, permissions and access control
• Support Microsoft Server and Office 365 environments
• Maintain backups, system updates and operating system patching
• Monitor system health and respond to alerts and incidents
• Support telephony and VOIP systems
• Work with third-party suppliers for software support and upgrades
• Assist with infrastructure projects and technology improvements
• Maintain documentation including network schematics and change records
• Manage security, mobile device management and network access
• Ensure business continuity and maximum uptime of critical systems
• Participate in an out-of-hours on-call rota when required

• Previous experience in an IT support or systems administration role
• Microsoft Server and Office 365 administration
• Networking fundamentals (TCP/IP, VLANs, NAT)
• Virtualisation technologies (VMware preferred)
• Backup and disaster recovery processes
• Firewall and security principles
• VOIP/telephony systems
• SQL Server (desirable)
• Strong troubleshooting ability across hardware and software

Personal Attributes

• Strong problem-solving skills and logical thinking
• Ability to communicate technical information clearly
• Curious about new technologies and improvements
• Able to work independently and as part of a team
• High attention to detail and accurate record keeping

• Permanent position within a stable and expanding business
• Opportunities for training and career development
• Laptop and mobile phone
• Supportive team environment
• Exposure to varied technologies and projects

If you are looking for a role where you can take ownership, develop your technical skills and contribute to meaningful IT improvements, we would like to hear from you.