1st Line IT Support Technician

Reporting to our Senior 2nd Line IT Support Technician and based at our head office in Oxford, Woodstock, you will play a key role in providing support to a diverse group of approx. 1350 users, responding to incidents and requests in line with company SLA's. You'll be part of a team that is the first point of contact for all IT queries submitted via telephone, self-service portal and walk-ups. You'll deal with a variety of hardware, software, telephony and mobile device issues, and will have the opportunity to gain insight into infrastructure-based technology, making the move into a more technical environment as part of your personal development and growth in Ridge.

First and foremost, you'll need to be interested in IT. You'll be self-motivated, conscientious, methodical and organised, with the ability to liaise with customers at all levels of a business whilst always demonstrating excellent customer service. You'll possess a logical approach to problem solving and be able to multitask.

Essential skills:

• Basic troubleshooting experience of hardware, software, printers, and network connectivity issues
• Knowledge of working with and supporting Microsoft Windows 10/11, Word, Excel, and PowerPoint
• User account management using tools like Active Directory
• Device setup and configuration, including laptops, desktops, and mobile devices
• Excellent communication skills both verbal and written
• Attention to detail and the ability to follow documented procedures.

Ridge offer a range of benefits, including:

• 25 days of paid annual leave, increasing to 28 days with length of service
• 4 x salary life assurance cover
• Generous company sick pay scheme, should you need it
• Income Protection Insurance in case you are unable to work due to ill health or accident for an extended period of time
• Single cover private medical insurance, which can be extended to include family members at preferential rates
• A contributory company pension plan, to help you prepare for your retirement
• Flexible company car scheme for relevant positions

We are a multidiscipline property and construction consultancy. We help our clients create better, more sustainable places for people to live, learn and work. A dynamic, independent, multidiscipline consultancy - we offer scale and expertise with a personal touch. Our people are the foundation of our success, and our greatest asset. They drive our vision and embody our values. Our people are what separate us from the competition. And we never lose sight of this.