IT Service Desk Analyst
Connected IT
Wakefield, United Kingdom
2 days ago
Role details
Contract type
Temporary to permanent Employment type
Part-time (≤ 32 hours) Working hours
Regular working hours Languages
English Compensation
£ 59KJob location
Wakefield, United Kingdom
Tech stack
Microsoft Active Directory
Antivirus Softwares
Dynamic Host Configuration Protocol
DNS
Hypertext Transfer Protocols (HTTP)
Virtual Private Networks (VPN)
Microsoft Office
Server Administration
Wide Area Networks
Transport Layer Security
Adobe
Operational Systems
User Administration
Job description
You will be joining an established IT service desk where you will be first point of contact for technical support, providing 1st/2nd line resolution of hardware/software and network related issues as well as undertaking user administration and access related tasks.
Requirements
- Previous experience working on an IT Service Desk in an ITIL environment
- Have a good understanding/ proficiency in MS office suite applications, desktop operating systems and server administration
- Experience of Adobe and Antivirus software
- Experience of Exchange / Active directory (i.e. Account creations, password resets, creation of groups etc.)
- Understanding of network concepts e.g. DNS, DHCP, Email, HTTP, SSL and TCP/IP protocols
- Basic networking skills e.g. LAN/WAN/VPN support
- Experience working in a high call volume environment.
- Motivated individual with a positive 'can do' attitude.
- Great team player
- Good analytical, problem solving and communication skills
- Flexibility to work outside of core hours when required to support the team in resolving major incidents or during peak trading periods
- Works well under pressure and can multi-task
- The ideal candidate will also hold a full clean driving licence as travel between group sites may be required.
