IT Support Technician (Level 2)

As a specialist in Service Management and Technical recruitment, we strive to provide our clients with the best-suited candidates for their business needs. All of our applicants undergo a rigorous selection process including pre-screening, interviews and background checks. This extensive filtering process allows us to guarantee you quality over quantity.

Some of the roles Global Technology Solutions specialise in include:

• Call loggers

• ISO Consultants

• Technical Helpdesk/ Remote support analysts

• Desktop / PC support analyst

• Business Analysts

• Tool specialists

• Technical and Solution Architects

• Helpdesk

• Analysts

• Auditors

• PC Support

• Network support analysts

• Web Developers

• Project Managers

We are looking for a professional with a logical and analytical approach who can work independently while maintaining an intense focus on quality.

Technical Skills:

• Good general understanding of IT principles such as Networks, Hardware and Domains
• Working knowledge of leading software packages such as MS Office and Lotus Notes
• Good working knowledge of Windows 10/11 and related software and applications
• Good experience in End User device hardware and software troubleshooting
• Knowledge of mobile devices, in particular Blackberry and iPhones
• Experience with building, configuring, replacing and troubleshooting EUC hardware components
• Good Experience in Data Backup Techniques
• Familiarity with virtual, MDM and VPN environments
• Familiarity with Microsoft SCCM would be advantageous
• Knowledge of ITIL and experience of working within an ITIL environment would, knowledge and experience of working in Service NOW

Professional Attributes:

• Exceptional customer facing skills
• Able to communicate clearly and effectively with end users
• Accurate record keeping
• Good timekeeper
• Productive and Efficient

Engineer have to perform Sterling BGV and proceed with onboarding before accessing the site. Also we will have to procure PPE, if engineer doesn't have it.

Sterling check includes:

• Criminal record check
• Govt. ID check
• Employment Check (last 5 years)
• Educational check
• Global Sanctions Check
• Motor vehicle record check

Global Technology Solutions is an award-winning recruitment agency that specialises in IT recruitment for permanent and contract positions. We are an experienced team of recruiters, with a global network and a proven track record of filling positions quickly and efficiently with highly qualified staff that are second to none. GTS's proprietary database of technical personnel, combined with our savvy market knowledge, ensures that our client's HR needs are met quickly and cost-effectively. With over 22 years in the business, we have the experience to offer our clients resources worldwide, just when they need them. Whether our clients are looking for contracts or permanent members of staff, GTS provides the perfect solution for businesses operating in the UK and beyond., Global Technology Solutions is a reputable recruitment firm specialising in the placement of senior professionals within the Service Management arena. We work with employers to find experienced and talented candidates for their open roles and also act as a candidate's advocate, providing advice on all aspects of the recruitment process from start to finish. Technical Recruitment: When it comes to IT recruitment, we're a leading provider, offering both permanent and contractual positions on a global scale. Our flexible recruiting process allows us to find the perfect candidate for any role - from helpdesk support personnel to web developers, analysts, IT engineers, Heads of IT, network specialists, project managers and high-level consultants.