IT Support Assistant

We are looking for a proactive and versatile IT Assistant to support our IT Manager in launching and supporting IT operations at our brand-new site, a start-up environment within our well-established company. This role involves a wide range of tasks, from assisting with technical support and maintaining equipment to handling general office responsibilities as needed. A key part of the role includes providing support and troubleshooting for 3rd party hardware used in warehouse order picking, such as handheld scanners and mobile devices. Flexibility, a hands-on approach, and a willingness to jump in wherever required are essential - no two days will look the same, and you'll play an important part in keeping things running behind the scenes., * Support the IT Manager with a wide range of IT and general operational tasks as needed.

• Provide friendly and effective technical support for hardware, software, networks, and devices.
• Set up, configure, and help maintain computers, printers, and related equipment.
• Assist with updates, routine checks, and general system upkeep to keep everything running smoothly.
• Help monitor and support network connectivity and ensure stable access for all users.
• Take care of user accounts and access rights, including onboarding and offboarding support.
• Provide support and troubleshooting for 3rd party warehouse hardware used for order picking (e.g., handheld scanners, mobile devices, label printers).
• Create and maintain records and keep inventories up to date and assist with documentation as required.
• Coordinate with senior IT staff or external partners when more complex issues arise.
• Assist with other practical tasks around the office to support day-to-day operations.

Do you have experience in Microsoft Office?, * A qualification in Information Technology, Computer Science, or a related field (or equivalent experience).

• Demonstrable experience in an IT support or general technical role
• Comfortable working with Windows and Linux environments.
• Solid understanding of networking concepts and equipment.
• Familiarity with Microsoft Office 365 and common workplace applications.
• Strong troubleshooting abilities and a practical, can-do mindset.
• Clear communication skills and a helpful attitude toward colleagues and users.
• Ability to manage multiple tasks, adapt to changing priorities, and step in wherever needed.
• Flexibility towards working hours as required.

This is a full-time on-site position based from Sittingbourne typically working 8:30am to 5pm Monday to Friday. However, flexibility will be required to support the business during as and when required

ID Logistics is an international contract logistics group with a presence in 19 countries, representing more than 8.0 million square meters of warehousing facilities in Europe, America, Asia, and Africa, with 38,000 employees. With a client portfolio balanced between retail, industry, detail picking, healthcare and e-commerce sectors, ID Logistics is characterised by offers involving a high level of technology. We have been growing for almost 25 years, with an ethos of everyone being united and where innovation is constant. We have a demanding job to do, and we must move fast while being rigorous and precise. We launched our UK business in June 2023, our first unit growing and relocating to accommodate the significant business growth. We are now getting ready to launch our 3rd site in Sittingbourne. This really is an exciting time to join the UK team, to support creating its solid foundations for a promising future. Operational excellence is one of the founding values of ID Logistics and each employee contributes to it: all your ideas, we will listen to them, and all your past experiences will enrich us.