EUC Support Analyst (ID:3518)

• Install, configure, and maintain client computer systems, operating systems, and enterprise software.
• Respond promptly to IT support requests and provide effective on-site or remote technical support.
• Diagnose, troubleshoot, and resolve hardware, software, networking, and connectivity issues.
• Support LAN/WAN connectivity and ensure seamless endpoint device performance.
• Manage and administer endpoint deployment, configuration, and patching using SCCM tools.
• Install, configure, and maintain IP phones, desktop peripherals, and network printers, including IMAC (Install, Move, Add, Change) activities.
• Provide support to Level 2 and Level 3 teams by performing touch services for devices not accessible remotely.
• Install, maintain, and decommission audio-visual equipment and cabling in meeting and conference rooms.
• Manage issuance, tracking, and maintenance of loaner devices and peripheral inventory.
• Handle tape storage, retrieval, and offsite storage coordination as required.
• Conduct site surveys to support infrastructure upgrades and large-scale deployment activities.
• Advise users and stakeholders on hardware and software upgrades.
• Deliver basic training to end users on device usage, system functionality, and best practices., * Manage multiple support requests while maintaining service quality and response timelines.
• Provide clear technical guidance and user training to enhance end-user productivity.
• Perform hardware and software installations, upgrades, and system migrations.
• Collaborate effectively with cross-functional IT teams and stakeholders.
• Maintain accurate documentation of incidents, service requests, and asset tracking.
• Execute IMAC activities and infrastructure setup with minimal supervision.
• Support large-scale deployment, relocation, and infrastructure upgrade projects.

What We Bring to the Table:

• Opportunities to work in a dynamic and technology-driven end-user computing environment.
• Exposure to enterprise-level infrastructure, deployment tools, and support frameworks.
• A collaborative team culture that encourages learning, innovation, and knowledge sharing.
• Opportunities to enhance technical and professional skills through diverse support and infrastructure projects.
• A stable and structured environment supporting best practices in IT service delivery.

• 6-8 years of overall experience in desktop support, end-user computing, or IT support roles.
• Strong expertise in LAN/WAN networking concepts and troubleshooting methodologies.
• Hands-on experience with SCCM for endpoint management, deployment, and patching.
• Proficiency in supporting Windows operating systems and enterprise desktop environments.
• Experience supporting IP phones, printers, audio-visual equipment, and enterprise peripherals.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Excellent communication and customer service skills with the ability to support technical and non-technical users.
• Good organizational and inventory management skills.