Insights Analyst

Solid Recruitment is seeking a commercially aware and detail-driven Insights Analyst to join a growing Operations team. Work with high-quality data to drive customer and business outcomes Deliver accurate, insightful reporting to internal and external stakeholders. Play a key role in improving efficiency and reporting standards

Support continuous improvement across operations

Key Responsibilities

Analysis & Reporting

• Analyse sector and portfolio-level data to identify trends, risks and opportunities

• Produce contractually required customer reports within agreed SLAs

• Prepare budgets, accruals, consumption reports, spend and margin analysis

• Create and maintain dashboards and reporting tools

• Deliver ad hoc analysis for internal stakeholders and prospects

Data & Performance

• Ensure data accuracy and integrity across reporting systems

• Support continuous improvement of reporting processes and workflows

• Identify savings opportunities and performance improvements

• Assist with onboarding new customers from a reporting perspective

Communication & Collaboration

• Manage customer and stakeholder queries via email and phone within SLAs

• Work closely with Account Management and Operations teams

• Provide clear updates to senior stakeholders on reporting progress and findings

• Collaborate across teams to improve reporting workflows and outcomes

• We are looking for someone who is:

• Analytical, organised and detail-focused

• Commercially aware with strong reporting skills

• Confident using Looker and Excel

• Proactive and able to manage multiple priorities

• A strong communicator who works well across teams