2nd Line Support Engineer - Full time

This position involves providing hands on technical assistance to users in Colchester and other group locations when required. You will act as a senior point of technical support, ensuring issues are resolved efficiently, service standards are maintained, and users receive a consistently high level of service. The role suits a well rounded technical professional who is confident working across a broad technology stack and comfortable operating in a fast paced environment.

A full UK driving licence is essential due to travel between offices.

What You Will Be Doing:

• Deliver onsite technical assistance to users across multiple locations, ensuring a high standard of service at all times
• Manage incidents and service requests, maintaining accurate and timely updates
• Ensure agreed service levels and performance targets are consistently achieved
• Escalate complex or time sensitive issues to the appropriate technical teams when required
• Carry out technical installations, deployments, and fulfilment of service requests, both onsite and remotely where appropriate
• Provide guidance and informal mentoring to less experienced engineers
• Identify opportunities to enhance systems, processes, or services and share recommendations with leadership
• Support other technical or project teams when operational demand requires, * A stable, technically engaging role within a professional IT environment
• Opportunity to work closely with users and make a visible operational impact
• Ongoing professional development and technical growth
• Supportive and collaborative team culture
• Modern working environment and varied technical exposure

If you are an experienced 2nd Line IT Support Engineer who enjoys hands on technical work and supporting users directly, it'd be great to hear from you. Apply now!

Do you have a valid Driving License license?, Do you have experience in Virtualization?, * Broad, well rounded technical understanding across business IT systems and services

• Strong communication skills with the ability to build trust with users and colleagues
• Highly organised with the ability to manage multiple priorities effectively
• Comfortable working to defined service metrics and operational targets
• Collaborative approach with a strong sense of team responsibility
• Professional, dependable, and service driven mindset

Technical Experience:

• Demonstrated experience operating in a 2nd Line IT support role within a business environment
• Strong troubleshooting capability across desktop systems, user environments, and end user devices
• Experience supporting Microsoft 365 environments including Exchange, Teams, SharePoint, and Intune
• Solid understanding of Azure Active Directory/Entra ID, identity, and user administration
• Practical knowledge of networking fundamentals including DNS, DHCP, TCP/IP, firewalls, and secure connectivity
• Exposure to server infrastructure, virtualisation, storage, and security technologies
• Familiarity with cloud platforms such as Azure and private cloud environments

Job Types: Full-time, Permanent

Pay: £35,000.00-£40,000.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• Life insurance
• Paid volunteer time
• Private medical insurance
• Sick pay
• Work from home