Senior IT Technician, Magor, UK

This role is responsible for supporting and resolving escalated technical tickets, with a focus on networking infrastructure and user support. The post holder will manage and administer network components across cloud and on-premise environments, ensuring secure and reliable connectivity. The role involves working closely with internal teams and outsourced service providers, contributing to IT projects, and maintaining compliance with company standards. Strong communication, problem-solving, and planning skills are essential, along with the ability to remain calm under pressure and support continuous improvement., * Manage and administer the organisation's networking infrastructure, including cloud and on-premise components.

• Prioritise and resolve escalated support tickets, particularly those related to networking.
• Follow and create change control requests for CAB approval.
• Collaborate with outsourced service providers to ensure effective support and resolution.
• Assist in the delivery of IT projects and attend IT review meetings.
• Provide administrative and technical support to the IT Manager.
• Monitor quality of work and report findings.
• Identify and communicate training needs where appropriate.
• Ensure compliance with company standards and procedures.

Do you have a valid Driving License license?, Do you have experience in Technical support?, * Previous experience in IT helpdesk or technical support roles with a focus on networking.

• Strong understanding of routing, switching, and enterprise networking principles.
• Familiarity with ISO27001, SOC 2 and secure network practices.
• Experience supporting Microsoft Azure networking and hybrid environments.
• Ability to communicate technical issues clearly and effectively.
• Strong customer service orientation and problem-solving skills.

Desirable Skills & Knowledge

• Experience with switches, firewalls, and wireless access points.
• Microsoft Azure and Microsoft 365 administration.
• SharePoint management and Microsoft Endpoint Manager.
• Backup systems and disaster recovery procedures.
• Software installation, configuration, and support.
• Valid driving licence.

Key Performance Indicators (KPIs)

• Resolution time and quality of escalated network-related tickets.
• Network uptime and performance metrics.
• Accuracy and completeness of change control documentation.
• Effective collaboration with outsourced service providers.
• Contribution to project delivery and IT initiatives.

At Indigo, you'll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK's top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the 'Investors in People' Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us. At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we've partnered with some of the world's leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company's support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.   You must create an Indeed account before continuing to the company website to apply