Inmation Incident Engineer

Are you ready for a professional challenge in a virtual, international, and multicultural environment? Boehringer Ingelheim is looking for a Inmation Incident Engineer to lead the incident and problem management and support driving the implementation of an industrial information management system designed for IoT and Industry 4.0.

If you are passionate about leading technological projects and want to join one of the Top Employer companies in Spain, this is your opportunity!

Tasks and responsibilities

• Lead problem and incident management through ticket analysis, troubleshooting, corrective actions, and trend identification on managed systems
• Analyze incident trends to identify systemic issues and propose improvements to managed systems, deployment strategies, or integration points.
• Collaborate with OT teams to troubleshoot integrated shop floor systems and a deep understanding of OT processes and data flows.
• Maintain systems documentation based on approved service and change requests.
• Plan, implement, administer, maintain, and support global computer systems in the Operations area.
• Ensure system security and compliance (e.g., user account administration, access control) and manage licenses.
• Collaborate on cross-functional projects in a global, multicultural environment.
• Consult with business stakeholders on solution alternatives and process adaptations to deliver efficient technical solutions.
• Manage IT projects, ensuring business benefits and overseeing project staging, scoping, and execution.

• Degree in Computer Science or Engineering. Master degree in Manufacturing Factory Automation is a plus
• Post degree in Project management is a plus
• Minimum 2 years of experience in a similar role, operating on a global scale.
• Professional experience with Manufacturing Operations Systems and Manufacturing Facilities Systems in pharmaceutical area. Strong understanding of OT solutions and technology. Certifications in PLC , SCADA or OPC technology is a plus
• Strong analytical thinking, problem-solving, communication skills, team-oriented attitude, proactiveness, agility, and ability to work under pressure.
• Deep knowledge of inmation software & manufacturing communication protocols (OPC UA, MQTT, fields buses…)
• Basic knowledge of: operating systems (Linux, Windows), programming (LUA, JSON, HTML), databases (MongoDB, MS SQL, Postgres), network technologies, Citrix, VMware, SAP tools, OPC tools, ITIL processes
• Experience with Agile methodologies and tools (Jira, Confluence) is a plus.
• Excellent spoken and written English.

Willingness and readiness to travel.

We are continuously working to design the best experience for you. Here are some examples of how we will take care of you:

• Flexible working conditions
• Life and accident insurance
• Health insurance at a competitive price
• Investment in your learning and development
• Gym membership discounts