IT Support Engineer

An established UK organisation is looking for an IT Support Operator to join its IT Service Desk team.

You ll provide first-line technical support to internal users, ensuring IT systems run effectively and colleagues receive reliable, professional assistance. This role sits within a collaborative IT function and involves working closely with infrastructure, applications and security teams to maintain smooth day-to-day operations., Log, manage and resolve incidents and service requests through an ITSM system * Troubleshoot hardware, software and access-related issues * Support Microsoft 365 applications and Windows 11 environments * Configure and maintain laptops, mobile devices and peripherals * Create and manage user accounts and permissions (Active Directory / M365) * Escalate complex incidents to specialist IT teams where required * Maintain accurate ticket documentation and update knowledge articles * Promote IT security best practice and support users with guidance * Assist with device deployments, project work and occasional organisational events

Technology Environment * Windows 11 * Microsoft 365 * Active Directory * SCCM * Microsoft Endpoint Manager / Intune * Android devices * Remote support tools

Experience working in an IT Service Desk or technical support role * Strong customer service and communication skills * Comfortable supporting non-technical users * Good troubleshooting and problem-solving ability * Able to manage multiple priorities in a busy support environment * Understanding of IT security and data protection principles