Junior Helpdesk Administrator

• Managing helpdesk emails
• Creating jobs on our Sage system
• Answering phone calls, 1st point of contact
• Managing client portals and updating them every day
• Chasing subcontractors for updates and paperwork
• Uploading Quotes to client portals
• Assisting with engineer scheduling
• Raising purchase orders
• Matching engineer worksheets with jobs for invoicing
• All helpdesk associated admin
• Job costing engineer timesheets
• Collating Engineers worksheets

Do you have experience in Sage?, Do you have a GCSE?, Tully Farm Holdings are recruiting a Helpdesk Administrator to join our busy facilities management department. The successful candidate will need to be able to handle multiple tasks at once, work as part of a team and work independently to deliver a fast paced and accurate service. We are looking for a highly motivated and organised individual as this is key to the position.

The ideal candidate will have experience in a property maintenance or a facilities management related environment and will have a good office experience with the ability to multi-task as part of a small team. Strong admin and IT abilities are desirable together with a confident & professional approach., * GCSE Grade A-C in Maths and English

• Have experience using sage but training will be provided if not
• Demonstrate proficiency in Microsoft Excel and Word
• Previous helpdesk experience preferable, full training will be given
• Able to work as part of a team but also work independently
• Good communication skills both with the team and with our clients, * Microsoft Office: 1 year (preferred), * GCSE or equivalent (preferred), * Maintenance Helpdesk: 1 year (preferred)

This is a full-time role, working 40 hours per week Mon - Thursday 8am - 5pm and Friday 8am - 3.30pm.

Pay:

18 - 21 - £11.00 ph

21+ - £13.00 ph

Benefits:

• Casual dress
• On-site parking
• Company Pension Scheme
• Early finish on Friday, Job Types: Full-time, Permanent

Pay: £11.00-£13.00 per hour

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking